Frequently Asked Questions
Orders
How do I know my order went through?
You receive a confirmation email within a few minutes of ordering. If it has not arrived, check your spam folder, then email us and we will confirm it manually.
Can I change or cancel my order?
As long as the order has not been packed, yes. Email us as soon as possible with your order number. Once a parcel is with the carrier we cannot change it, but you can still return it under our returns policy.
Do I need an account to order?
No. You can check out as a guest. Creating an account does let you track orders and reorder faster.
Products
Are your products authentic?
Yes. Every item we sell is sourced through authorised channels and is exactly what the product page describes.
How do I choose the right size?
Each product page lists the available sizes for that item. If you are between sizes, we recommend going up for footwear and staying with your usual size for apparel. Still unsure? Email us and we will help.
The size I want is sold out
Sold out sizes are restocked regularly. Email us with the product name and size and we will tell you when it is expected back.
Payment
Which payment methods do you accept?
All major credit and debit cards, plus the express wallets shown at checkout.
Is my payment information secure?
Yes. Card details are handled entirely by our payment provider and are never stored on our servers.
Shipping and returns
How long until my order arrives?
Standard shipping takes 3 to 6 business days after dispatch. See Shipping Info for the full table.
How do I return something?
Email us within 30 days of delivery and we will send you a return authorisation. Full details are on the Returns & Exchanges page.
Still stuck?
Email [email protected] or call +1 5808537227. You can also use the details on our Contact Us page.